FAQs
how can i contact you?
send us a dm on instagram or email at info@magnetnewyork.com.
can i return or exchange items?
all sales are final. for damaged or incorrect items, contact us at info@magnetnewyork.com within 5 days for resolution.
do you offer international shipping?
please send an email to info@magnetnewyork.com and we may be able to accommodate specific requests.
How long does it take to receive my order?
all orders ship within 2-5 business days. you will receive tracking information once shipped.
how does nyc pickup work?
after you place your order with the nyc pickup option at checkout, we will email you to coordinate a meeting point in manhattan or brooklyn.
please note that customers are responsible for traveling to the arranged pickup location. pickup must be scheduled within 7 days of your order date. if we do not receive a response or the order is not collected, the order will be considered fulfilled and is not eligible for cancellation or refund.
how often do you list new items?
we upload new items monthly. sign up for our email list to be the first to know when new items drop.